Shipping Policy

Welcome to Planet X – Top Rated Online Toy Store for Kids!
We’re excited to bring fun, joy, and smiles to your doorstep! Our goal is to make your shopping and delivery experience smooth, safe, and worry-free. Please take a moment to read our shipping policy so you know exactly what to expect.

📦 Order Placement

You can place your orders with Planet X through multiple convenient channels:

• Our official website: www.planetx.pk
• WhatsApp / Call: 0314-8078508
• Our official Facebook & Instagram pages

Once your order is placed, our customer support team will personally contact you to confirm product availability, order details, and delivery address before processing. This helps avoid any confusion and ensures a smooth delivery experience.

🚚 Delivery & Shipping

We offer nationwide delivery across Pakistan!

All orders are shipped after confirmation call from our customer support team as they confirm Shipper Address and Order Details.

Nationwide Courier Delivery

For deliveries across Pakistan, we work with trusted courier partners, including:

• Call Courier
• PostEx
• Leopards Courier

💰 Delivery Charges

• Standard Delivery Charges: Rs. 199

(Any special or urgent delivery requests will be discussed and confirmed with the customer beforehand.)

🕒 Estimated Delivery Timeframes

While we always aim to deliver as quickly as possible, estimated delivery timelines are as follows:

• Karachi: 1–2 working days
• Within Sindh: 2–3 working days
• Outside Sindh: 4–6 working days

Please note that these timelines are estimates. Occasionally, delays may occur due to factors beyond our control, such as weather conditions, courier operational delays, strikes, or public holidays.

Same-Day Delivery (Karachi Only)

• Same-day delivery is available upon request, on advance payment within Karachi via bike rider services such as Bykea or Yango.
• Same-day deliveries are customer-paid and booked after order confirmation.

📌 Important Notes

• Orders are dispatched after confirmation from our customer support team.
• Delivery timelines may vary during sales, promotions, or peak seasons.
• Planet X is not responsible for delays caused by courier services, but we will always assist and follow up on your behalf.
• Customers are encouraged to ensure their contact number and address are accurate at the time of order confirmation to avoid delivery issues.

If you have any questions about shipping, delivery options, or order tracking, feel free to reach out to us anytime on 0314-8078508.
We’re always happy to help and make your Planet X experience delightful.