Return & Exchange Policy

At Planet X, your satisfaction matters to us. We take great care in packing and delivering every order, and we stand behind the quality of our products. If something doesn’t go as expected, we’re here to help.

Returns & Refunds

We offer a 100% Money Back Guarantee in the following cases:

• You received an incorrect product compared to what you ordered
• The product arrived broken, damaged, or not in working condition
• The product was damaged during shipping or by the courier

To help us resolve the issue quickly, customers are required to inform us within 24 hours of receiving the parcel.

📸 Customers must be able to provide clear images or videos of the product and packaging for verification.
📞 Please contact our customer support via:

• The Contact Form on our website, or
• WhatsApp / Call: 0314-8078508

Once the issue is verified, we will offer a refund, replacement, or exchange, based on the customer’s preference.

Refunds (after approval) will be processed via bank transfer, Easypaisa, or store coupons (if the customer agrees).

⚠️ Change of mind or personal preference is not eligible for a refund.

Important Notes Before Ordering

We encourage all customers to carefully review:

• Product descriptions (size, colors, material, batteries, features)
• Product images and videos

Our customer support team calls every customer for order confirmation to verify address and order details. This step helps avoid misunderstandings and ensures a smoother delivery experience.

Exchanges

Exchanges are possible under the following conditions:

• The customer contacts us within 24 hours of receiving the order
• The product is unused, in original packaging, and in new, saleable condition
• The customer agrees to pay the return delivery charges to our Karachi warehouse

Once we receive and inspect the returned product, the exchange item will be dispatched. Delivery charges will apply again for shipping the exchanged product.

If you ever have questions or need help, our team is just a message or call away. Thank you for shopping with Planet X